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PRIVACY POLICY

At Fred Smith Plumbing & Heating Co., Inc. and its subsidiaries and affiliates (“we,” “us,” or “our”), we understand the sensitivity of your personal information. We do not sell or rent your personal information to anyone. This policy explains what we collect, how we use it, and who we share it with.

Information We Collect
We may collect the following when you contact us, request service, fill out a form on our website, or communicate with us by phone, email, or text message:

• Name
• Phone number, including mobile number
• Email address
• Service address and billing address
• Details about your service request, equipment, or property
• Appointment and service history
• Payment information needed to process transactions
• Basic website usage data, such as browser type, pages visited, and IP address, collected through cookies and analytics tools

How We Use Your Information
We use your personal information to:

• Schedule, confirm, and perform plumbing and heating services
• Send appointment reminders, technician arrival notices, and service updates
• Respond to questions and provide customer care
• Send estimates, invoices, and payment confirmations
• Process payments
• Update you by email on new services or other Fred Smith Plumbing & Heating Co., Inc. news (you may opt out of these emails at any time)
• Improve our website and services
• Comply with legal obligations

How We Share Your Information
We do not share your personal information with other parties, except:

• With service providers who help us operate our business, such as scheduling, payment processing, website hosting, and messaging platforms. They may use your information only to perform services on our behalf and are not permitted to use it for their own marketing.
• When required by law or court order, or to protect our rights, property, or safety.
• In connection with a merger, sale, or transfer of our business, subject to this policy.

SMS / Text Messaging Privacy
SMS consent is not shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing categories above and will not be shared with any third parties.

Your Choices
You may contact us at any time to update or correct your information or to stop receiving communications from us. To opt out of emails, use the unsubscribe link in any email. To stop text messages, reply STOP to any message.

WEBSITE TERMS OF USE

This website is maintained by Fred Smith Plumbing & Heating Co., Inc. By using this website, you are agreeing to our Website Terms of Use and our Internet policies which may change from time to time. If we post changes and you continue to use the site, you will be deemed to have agreed to the changes.

Copyright
All content provided on this website, including but not limited to button icons, formatting, graphics, images, logos, software, and text, is the copyright of Fred Smith Plumbing & Heating Co., Inc. or its content suppliers and is protected by applicable U.S. and international copyright laws. Any copying, dissemination or reuse of any of the material on, or contents of this website is strictly forbidden without the prior written release or permission of Fred Smith Plumbing & Heating Co., Inc. All rights reserved.

Trademarks
Trademarks of Fred Smith Plumbing & Heating Co., Inc. may not be used in connection with any product or service that is not the property of Fred Smith Plumbing & Heating Co., Inc., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Fred Smith Plumbing & Heating Co., Inc. Other registered trademarks and trademarks used on this website are the property of their respective owners and are used herein solely for descriptive purposes. Mention on this website of trademarks held by other parties should not be construed as a challenge to said trademarks’ status or ownership.

Errors and Inaccuracies
We strive to provide complete, accurate and up-to-date information on this website. Notwithstanding our efforts, human or technological errors may occur. This website may contain typographical errors, inaccuracies, or omissions, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, and change or update information at any time without any prior notice.

Links to Other Sites
This website contains links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by Fred Smith Plumbing & Heating Co., Inc. of the contents on such third-party websites. Fred Smith Plumbing & Heating Co., Inc. is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.

SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Fred Smith Plumbing & Heating Co., Inc. Messages may include appointment reminders and confirmations, technician arrival notices, service updates, estimates, invoices, payment confirmations, and customer care.

• Message frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP. You will receive one confirmation message, and no further messages will be sent unless you opt in again.
• For assistance, text HELP or visit our website at www.fredsmithplumbing.com.
• Consent to receive text messages is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.

Visit https://fredsmithplumbing.com/privacy-terms/ for our Privacy Policy and https://fredsmithplumbing.com/privacy-terms/ for our Terms of Service.

Disclaimers
WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO THE ACCURACY OF ANY INFORMATION ON THIS WEBSITE INCLUDING, WITHOUT LIMITATION, ANY AND ALL INFORMATION PROVIDED ON THE BLOG PORTION OF THE WEBSITE. THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION. WE MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE WEBSITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, ACCURACY, CONDITION OR COMPLETENESS, OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OR TRADE.

WE MAKE NO WARRANTY THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS OR WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR ARE FULLY FUNCTIONAL, ACCURATE OR RELIABLE.
YOU ACKNOWLEDGE THAT WE CANNOT GUARANTEE, AND THEREFORE SHALL NOT BE IN ANY WAY RESPONSIBLE FOR, THE SECURITY OR PRIVACY OF THE WEBSITE AND ANY INFORMATION PROVIDED TO OR TAKEN FROM THE WEBSITE BY YOU.

Limitation of Liability
UNDER NO CIRCUMSTANCES WILL FRED SMITH PLUMBING & HEATING CO., INC. BE LIABLE FOR ANY IMPROPER OR INCORRECT USE OF, RELIANCE UPON, OR REFERENCE TO ANY OF THE INFORMATION OR CONTENT CONTAINED ON THIS WEBSITE, OR ON ANY LINKED INTERNET ADDRESS; OR FOR ANY DAMAGES SUFFERED FROM THE DIRECT OR INDIRECT USE OF, RELIANCE UPON, OR REFERENCE TO ANY OF THE INFORMATION OR CONTENT ON THIS WEBSITE OR UPON ANY LINKED INTERNET SITE. UNDER NO CIRCUMSTANCES SHALL FRED SMITH PLUMBING & HEATING CO., INC. BE LIABLE UNDER ANY THEORY OF RECOVERY, AT LAW OR AT EQUITY, FOR ANY TYPES OF DAMAGES, INCLUDING, WITHOUT LIMITATION: DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF USE, OR LOST PROFITS, WHICH ARISE OUT OF OR RELATE IN ANY MANNER TO THE USE, PERFORMANCE OF, RELIANCE UPON, OR ACCESS TO ANY INFORMATION, SERVICES, SOFTWARE, DOCUMENTS, OR CONTENT ORIGINATING FROM OR WITH RESPECT TO THIS WEBSITE, OR ANY LINKED INTERNET ADDRESS. IF YOUR USE OF THE WEBSITE OR THE MATERIAL RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, FRED SMITH PLUMBING & HEATING CO., INC. IS NOT RESPONSIBLE FOR THOSE COSTS.

Arbitration Agreement
Any controversy, claims, demands or disputes arising out of or relating to the use of this website shall be settled by arbitration in accordance with the American Arbitration Association’s Commercial Arbitration rules. Such arbitration hearings shall be held in New York City and judgment upon the award rendered may be entered in any court having jurisdiction thereof. The prevailing party in any arbitration proceeding or litigation brought to enforce the provisions contained herein and accepted hereunder shall, in addition to such other relief as may be awarded, be entitled to recover its reasonable attorney’s fees and costs of suit from the non-prevailing party. Users submit to jurisdiction of the Supreme Court of the State of New York and the United States District Court for the Southern District of New York for the purposes of enforcing this provision and for the purposes of enforcing any judgment.